Website address is: https://www.durhamcoffee.co.uk/

What personal data we collect and why we collect it

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics
Durham Coffee uses Google Analytics to track visitors on this site. Google Analytics uses cookies to collect this data. In order to be compliant with the new regulation Google included a data processing amendment.

The data collected by the Durham Coffee website will be processed anonymously and “Data sharing” is disabled. We don’t use other Google services in combination with Google Analytics cookies.

Who we share your data with
Some of the plugins used on the Durham Coffee website, track your site visits and record information about your visit. These are listed and described below. If you need more information on this then please contact info@durhamcoffee.co.uk

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data
Visitor comments may be checked through an automated spam detection service.

Durham Coffee uses an Anti-Spam plugin. The plugin records the name and email address you provide when you leave a comment. It will also record the comment you make & the time you make it.

All comments and reviews are moderated by Durham Coffee before they are published on the website and will not publish a comment that we believe contains information that could be personal or sensitive to you. However please do think before you post a comment and ensure that you only include information that you would be happy to have made public.

Should you wish Durham Coffee to delete any comments that you have made on the site then please contact info@durhamcoffee.co.uk

Additional information
On the 25t of May 2018 the GDPR (General Data Protection Regulation) replaced the current Data Protection Act of 1995, Data Protection Directive (Directive 95/46/EC). The GDPR was proposed by the European Commission and is designed to strengthen data protection for people in the European Union (EU). It also addresses the export of personal data outside the EU.

The new regulations give individuals greater rights over information that is collected about them. If you are interested in knowing more about your rights under the GDPR then the Information Commissionors Office (ICO) website explains all about the GDPR. You can access the ICO guide to the GDPR by clicking on the following link – Guide to the GDPR

As a brief summary, the GDPR gives individuals new and enhanced rights over their personal data. Some of the rights highlighted in the regulation are:

Explicit consent: Data subjects (you) must be informed about how their personal data will be processed. Organizations must make it as easy for data subjects to withdraw their consent as it is to grant it.

Right to access: At any point in time, the data subject (you) can ask the controller (me) what personal data is being stored or retained about him/her.

Right to be forgotten: The data subject can request the controller to remove their personal information from the controller’s systems.

If you have any concerns, queries or would like to see what information may have collected from you then you can contact Durham Coffee by email at info@durhamcoffee.co.uk

If you would like to request a copy of your personal data then please contact Durham Coffee. To gain a copy of any data held on this website please contact Durham Coffee. Please note that this form only holds information pertinent to your visit to this website – for any other data requests please contact Durham Coffee by email at info@durhamcoffee.co.uk

Christmas & New Year Opening Times

The roastery will be closed for Christmas and New Year from Saturday the 21st of December.

We reopen for online orders on Saturday 4th of January and orders will be processed the week commencing the 6th of January. Alternatively, if you'd like to collect in person, the roastery will open to the public again from January the 8th.

Wishing you all a wonderful Christmas and a Happy New Year!

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